{"id":5953,"date":"2023-07-11T12:55:38","date_gmt":"2023-07-11T19:55:38","guid":{"rendered":"https:\/\/myaci-benefits.com\/?page_id=5953"},"modified":"2024-05-03T10:29:18","modified_gmt":"2024-05-03T17:29:18","slug":"benefitsappeal","status":"publish","type":"page","link":"https:\/\/myaci.altimateqod.com\/us\/resources\/benefitsappeal\/","title":{"rendered":"Benefits Administrative Appeal Process"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-color:#055f8c;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-color:#0c5497;--awb-bg-color-hover:#0c5497;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-text-color:#ffffff;--awb-margin-top:20px;--awb-margin-right:30px;--awb-margin-bottom:20px;--awb-margin-left:30px;\"><p style=\"font-size: 22px; line-height: 32px;\" data-fusion-font=\"true\">Learn how to submit a benefits administrative appeal.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-margin-right:30px;--awb-margin-left:30px;\"><h2 data-fusion-font=\"true\">What is a benefits administrative appeal?<\/h2>\n<p>If you have contacted the Benefits Service Center (BSC) about an administrative claim related to your benefits (e.g., an issue related to enrollment or dependent eligibility), and you disagree with the outcome, you can <strong>submit a benefits administrative appeal<\/strong>.<\/p>\n<p>For example, say the BSC denied your request because you missed the deadline to enroll or you did not provide your <a href=\"https:\/\/myaci.altimateqod.com\/wp-content\/uploads\/sites\/4\/2023\/11\/dep-verification-flyer-03-2025.pdf\"><strong>dependent eligibility documents<\/strong><\/a> in a timely manner. You could submit a benefits administrative appeal to ask the Administrative Claims Committee to review the claim. You have 60 days after your initial denial to submit a complete appeal.<\/p>\n<p>If you have a question or concern about what services are covered under your Albertsons benefit plans, please do <strong>not<\/strong> file a benefits administrative appeal. Instead, reach out to the claims administrator (e.g., your health insurance company). You can find contact information for each claims administrator on the <a href=\"https:\/\/myaci.altimateqod.com\/usoa\/resources\/contacts\/\"><strong>Contacts page<\/strong><\/a>.<\/p>\n<\/div><div class=\"fusion-reading-box-container reading-box-container-1\" style=\"--awb-title-color:#032644;--awb-margin-top:10px;--awb-margin-bottom:30px;\"><div class=\"reading-box\" style=\"background-color:#e2e2e2;border-width:0px;border-color:#f6f6f6;border-style:solid;\"><div class=\"reading-box-additional\">\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 24; line-height: 1.1; --minfontsize: 24; color: #032644;\" data-fusion-font=\"true\" data-fontsize=\"24\" data-lineheight=\"26.4px\">How do I submit a benefits administrative appeal?<\/h2>\n<p>Follow the steps below:<\/p>\n<ol>\n<li>Fill out the <a href=\"https:\/\/myaci.altimateqod.com\/wp-content\/uploads\/sites\/4\/2024\/04\/Benefits-Admin-Appeal-Form-Fillable.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Benefits Administrative Appeal Form<\/strong><\/a>.<\/li>\n<li>Gather <strong>supporting documentation<\/strong>, like screenshots, records or any other information related to your issue.<\/li>\n<li><strong><a href=\"https:\/\/myaci.albertsons.com\" target=\"_blank\" rel=\"noopener\">Log in to myACI<\/a><\/strong> and <strong>submit a help desk ticket<\/strong> using the category \u201c<strong>Benefits<\/strong>\u201d and topic \u201c<strong>Administrative Appeal<\/strong>.\u201d Attach your form and supporting documentation to the help desk ticket.<\/li>\n<\/ol>\n<p>For more detailed instructions, check out this <strong><a href=\"https:\/\/myaci.altimateqod.com\/wp-content\/uploads\/sites\/4\/2024\/05\/QRG-How-to-Submit-an-Administrative-Appeal-for-Benefits-in-myACI.pdf\" target=\"_blank\" rel=\"noopener\">Quick Reference Guide<\/a><\/strong>.<\/p>\n<p>You may request reasonable access to, and copies of, all documents, records, and other information relevant to your dispute at no cost to you.<\/p>\n<p>If you are asked to provide more information about your appeal, you must provide the additional documentation within <strong>30 days<\/strong> of the request, or your appeal will be automatically denied.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-margin-right:30px;--awb-margin-left:30px;\"><h2 data-fusion-font=\"true\">What happens after I submit my appeal?<\/h2>\n<p>After reviewing your appeal form and any materials you\u2019ve provided, the Administrative Claims Committee will make a decision about your issue. Watch your help desk ticket for updates and a final decision on your appeal. You will find out the committee\u2019s decision within <strong>60 days <\/strong>after the date your appeal form and all required documents are submitted.<\/p>\n<p>If you have questions about the Benefits Administrative Appeal Form or the appeal process, please contact the BSC toll free at <strong>888-255-2269<\/strong>. Press 2, then press 2 again. Representatives are available Monday through Friday between 6 am and 6 pm MST.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container gradient-container-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1912,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5953","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/myaci.altimateqod.com\/us\/wp-json\/wp\/v2\/pages\/5953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myaci.altimateqod.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myaci.altimateqod.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myaci.altimateqod.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/myaci.altimateqod.com\/us\/wp-json\/wp\/v2\/comments?post=5953"}],"version-history":[{"count":30,"href":"https:\/\/myaci.altimateqod.com\/us\/wp-json\/wp\/v2\/pages\/5953\/revisions"}],"predecessor-version":[{"id":7058,"href":"https:\/\/myaci.altimateqod.com\/us\/wp-json\/wp\/v2\/pages\/5953\/revisions\/7058"}],"up":[{"embeddable":true,"href":"https:\/\/myaci.altimateqod.com\/us\/wp-json\/wp\/v2\/pages\/1912"}],"wp:attachment":[{"href":"https:\/\/myaci.altimateqod.com\/us\/wp-json\/wp\/v2\/media?parent=5953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}